Refund policy

Return & Refund Policy

Effective Date: 1 July 2025

At Mats4U, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’ll do our best to make it right. Please read our return and refund policy below for full details.

1. Eligibility for Returns

We accept returns on most standard products within 30 days of delivery.

To be eligible for a return:

  • The item must be unused, uninstalled, and in original condition

  • It must be in the original packaging (if applicable)

  • You must provide proof of purchase (e.g., order number or receipt)

2. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

  • Custom-sized mats

  • Branded or logo mats

  • Made-to-order products

  • Clearance or final sale items

3. How to Start a Return

To initiate a return, please contact us at:

📧 sales@mats4u.com
📞 0470-319-5368
Include your order number and reason for return. We’ll provide return instructions and a return authorization if eligible.

Important: Do not return items without authorization, as they may not be accepted or refunded.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty, incorrect, or damaged on arrival.

  • We recommend using a trackable shipping service or purchasing shipping insurance. Mats4U is not responsible for items lost or damaged in return transit.

5. Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer

Shipping costs (if applicable) are non-refundable unless the return is due to our error.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery

  • Email: sales@mats4u.com

  • Include your order number and clear photos of the issue

We’ll replace or refund the item as quickly as possible.

7. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item (if eligible) and place a new order.

8. Cancellations

Orders for stock items may be cancelled before they ship. Orders for made-to-order or custom mats can only be cancelled if production has not yet started. Please contact us as soon as possible if you need to cancel.

9. Questions?

If you have any questions about returns or refunds, we're here to help:

📧 sales@mats4u.com
📞 0470-319-5368