Terms of service

Terms of Service

Effective Date: 1 July 2025

Welcome to Mats4U. These Terms of Service (“Terms”) govern your use of our websites https://www.mats4u.com/ (USA) and https://mats4u.co.uk/ (UK), collectively referred to as “our Site” or “the Site”. By using or accessing our Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Who We Are

Mats4U is a family-owned business that supplies high-quality mats for homes, businesses, and trade professionals. We operate under Mats4U Limited in the UK and extend our service to the USA via Mats4U.com.

2. Eligibility

To use our Site and purchase products, you must be at least 18 years old or have the permission of a parent or legal guardian.

3. Products and Orders

3.1 Product Descriptions

We strive to ensure all product information, including images, descriptions, dimensions, and pricing, is accurate. However, errors may occur. If we discover an error in your order, we will notify you and offer the option to reconfirm or cancel it.

3.2 Pricing

Prices are displayed in the relevant currency based on the regional site you visit. Prices may change without notice but will not affect confirmed orders.

3.3 Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order at our discretion.

4. Shipping and Delivery

Shipping times and costs are outlined on our Shipping page. Estimated delivery dates are not guaranteed and may vary due to factors outside our control.

5. Returns and Refunds

Our returns policy is available on our Returns page. Customers in the UK and USA may be entitled to a refund, exchange, or credit depending on the nature and condition of the return. Custom or made-to-order products may not be eligible for return unless faulty.

6. Use of the Site

You agree not to:

  • Use the Site for any unlawful purpose

  • Transmit harmful code or disrupt the Site’s functionality

  • Impersonate any other person or business

  • Copy or exploit any content without permission

We reserve the right to restrict or terminate access to the Site if we believe you’ve breached these Terms.

7. Intellectual Property

All content on the Site—including text, graphics, logos, images, and product information—is the property of Mats4U or its licensors and is protected by copyright, trademark, and other laws. You may not reproduce or distribute content without our written permission.

8. Limitation of Liability

To the extent permitted by law, Mats4U shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Site or products. Our liability is limited to the purchase price of the relevant product.

9. Warranties and Disclaimers

Products are provided “as is” with warranties only as expressly stated. We do not guarantee that the Site will be error-free, uninterrupted, or free of viruses.

10. Privacy

Please review our Privacy Policy to understand how we collect, use, and protect your personal data.

11. Governing Law

  • For UK customers, these Terms are governed by the laws of England and Wales.

  • For US customers, these Terms are governed by the laws of the State of [Insert US State, e.g., Delaware or your company's registered state].

12. Changes to These Terms

We may update these Terms from time to time. Continued use of the Site following any changes constitutes your acceptance of the revised Terms.

13. Contact Us

If you have any questions about these Terms, please contact:

UK Office:
Mats4U
Unit 17 Maybrook Road
Minworth
Sutton Coldfield
B76 1AL
Email: sales@mats4u.co.uk
Tel: +44121 313 6748

US Enquiries:
Mats4U
1309 Coffeen Avenue
Sheridan
Wyoming
82801
Email: sales@mats4u.com
Tel: 0470-319-5368